Displaying articles with tag comcast

Another Speed Test

Posted by hank, Mon Sep 03 17:37:00 UTC 2007

Speed Test

Did another speed test today. So I guess I effectively have approximately a 16Mbit/1Mbit Down/Up line. Horray me!

321-Call-Log lets me record bad support calls

Posted by hank, Mon Jul 02 01:39:00 UTC 2007

I’ve recently been interested in recording correspondence with customer support (with their knowledge of course), and I found 321-CALL-LOG today. I tried it out, and loved it. I highly recommend it. Just make sure to tell the other part you’re logging the call.

Tags: comcast

Comcast gives me 16MBit Cable for $70 per month!

Posted by hank, Fri Jun 29 10:07:00 UTC 2007

user Erik has entered room
analyst Kurtis.6759 has entered room
Kurtis.6759> Hello Erik, Thank you for contacting Comcast Live Chat Support. My name is Kurtis.6759. Please give me one moment to review your information.
Erik>hi
Kurtis.6759> I would be happy to assist you with that.
Kurtis.6759> One moment while I access your account information please.
Erik> do i have a bandwidth cap?
Kurtis.6759> No.
Erik> also, is my connection 8mbits as advertised?
Erik> because i can only achieve 4mbits in bandwidth tests
Erik> i've tried the tests using 2 different modems boths supplied by you
Erik> though i did see 8mbit speeds when i first set it up (downloading directly from comcast servers)
Erik> and what is my connections upload rated at
Kurtis.6759> Erik, you have the 4mbps download speed.
Kurtis.6759> The upload is 384kbps.
Erik> hmm the salesperson said 8
Erik> are there accounts with 8?
Kurtis.6759> Yes, 8mb is the top speed currently offered. 
Erik> how much more would that cost?
Kurtis.6759> I am looking into that.
Kurtis.6759> The reason your connection speed is 4mb is because you do not have cable TV.  If you had even just basic cable, you'd be automatically upgraded to a 6mb download speed.
Erik> basic cable costs how much?
Kurtis.6759> Excluding taxes, it's $13.15 in your area.
Erik> where do i sign up?
Erik> can you add that now?
Kurtis.6759> Just a moment please.
Erik> oh and let me get this right - my bandwidth is completely unlimited
Kurtis.6759> There's no download or upload limit.
Erik> ok thanks
Kurtis.6759> I can certainly help setup an installation of basic cable if you like.
Erik> i'd still like ot add that if possible
Erik> thanks
Kurtis.6759> Sure.  I'm working on this now, I'll confirm everything with you before any changes are made.
Erik> great thanks
Kurtis.6759> Thanks for holding, I'll be right with you.
Erik> k
Kurtis.6759> There would be an installation fee of $17.95 (excluding taxes).  The cost of limited cable is $13.15 per month, plus any applicable taxes.  Your internet fee (currently $57.95) will become 42.95, and be for 6mbps download instead of 4.
Erik> wait so my internet fee is going down?
Erik> how much will my total cost per month change
Kurtis.6759> If we make this change, then you'd pay $59.10 (42.95 + 3 for modem + 13.15 for cable) plus any applicable taxes.
Kurtis.6759> There's also an option upgrade to the 8mb service if you like, which is just $10 more than the price I just mentioned.
Erik> 6 is fine - lets do that
Kurtis.6759> Sure.  I'll be right with you.
Kurtis.6759> Erik, as it turns out, in your area, I can actually offer you a 16mb download speed, which would be $10 more ($69.10 + tax total) than the 6mb download speed, which is the same price as I had mentioned for 8mb.  Wouldn't it be great to have a 16mb download speed?
Erik> wow...i want it
Erik> lets do that
Erik> so thats a total bill amount - with basic cable?
Erik> and theres no catch?  no limited time thing?
Kurtis.6759> No, it's not a promotion.  
Erik> awesome - do it
Erik> also, is there a place i can leave feedback when we're done?  I want to commend you.
Erik> or someone i can call and say "Kurtis did an awesome job and deserves a raise"
Kurtis.6759> The cost would be $13.15 for basic cable + $52.95 for the 16mb download speed + $3 for the modem rental which is $69.10, and there is a one time install fee for the cable of $17.95.   Any applicable taxes also apply.
Erik> perfect - please set that up
Kurtis.6759> I can have a technician there on Thurday the 28th to setup the basic cable.  The first open time is 12:30pm to 4:30pm.  Would that work for you?
Erik> sure
Erik> when will my internet be upgraded?
Kurtis.6759> That will happen as soon as this work order closes, so as soon as we get your cable installed.  That is when the billing for it would start also.
Erik> ok thanks
Erik> sounds great
Kurtis.6759> Okay, that's scheduled.
Kurtis.6759> I'm glad I could help you set that up, Erik!
Kurtis.6759> Thank you for using Comcast’s Live Chat support, do you have any other questions for me today?
Erik> nope that doe sit
Erik> thanks for the help
Kurtis.6759> You're welcome!  The reference number for this session is: 93662758
Kurtis.6759> Have a great evening!

The cost would be $13.15 for basic cable + $52.95 for the 16mb download speed + $3 for the modem rental which is $69.10, and there is a one time install fee for the cable of $17.95. Any applicable taxes also apply.

Horray!